News
Scripts for Better Customer Communications
It may be timely to review if employees are using the provided scripts for speaking with customers. How clear are the...
Set Up or Refresh Your Consulting Business
For those thinking of setting up a consulting business, or refreshing an existing consulting business, here are some ...
Happy International Workers' Day!
International Workers' Day, also known as Labour/Labor Day, over 160 countries around the world celebrate Employees' ...
Menu Revenue Analysis for April Financial Year
April marks the start of a new financial year for some businesses, so we've customised our Menu Revenue Analysis &...
New Individual Treatment Procedures Released
We've released two new Individual Treatment Protocols to help you deliver high quality experiences to your guests, wh...
Productive and Profitable Activities for the New Year
Happy New Year!
Get 2024 off to a great start with some productive and profitable activities, such as:
Quickly an...
Make it Easy to Purchase Retail Items
Make it easy to purchase retail items. This not only generates additional revenue for your business, it also provides...
Great Tool for Creating all your Compensation Plans
Employee head count and compensation costs are a fundamental part of business planning and budgeting for next year. T...
Guest and Media Tours
How often do potential clients or media/influencers request tours of spas, salons, wellness centres or hotels? It's l...
Team Performance
Regular communication between employees is critical to maintain high team performance at work. We recommend a variety...
The Importance of Pace
During my Mystery Shops, I've continuously experienced an issue which could easily be resolved - therapists need to s...
Intelligent Spas Nominated for Two Awards
We were thrilled to be nominated for two awards in the Asia Pacific Spa and Wellness Coalition's Inaugural Awards Ce...