There is a lot of staff turnover this time of year so it’s ideal to have your Human Resources policies and procedures up to date in order to manage these changes efficiently.
Some advice I heard recently about replacing an employee – don’t go out and look for the exact same type of person to fill the available roll. Firstly because it is likely impossible, but secondly, there could be someone out there who brings updates and better experience and organisation to the role.
Some other tips to help during the employee transition process, include:
- Review if the current job description is still fully relevant. If your business or the role has evolved, you may need to consider some changes to the role description, which may lead to somewhat differently, skilled or experienced candidates.
- If it is not the best time of year where enough good applicants are available, don't feel pressured to quickly fill the role. Find a way to postpone the decision, for example, you could hire someone on a flexible contract to fill the role until more applicants are available.
- Always check references and do a background check, rather than believing everything they say, no matter how nice and sincere they appear.
- As a courtesy to those who have taken the time to apply, once the successful candidate has signed and completed any cooling off period, promptly let them know they have not received the job. For perhaps the 2nd and 3rd choices, you could advise the probation period for the successful candidate, incase it doesn't work out and they are still available at that time.
We provide a variety of Manuals to help you with staff exits, recruitment, compensation agreements and training, including:
- Employee Compensation Manual is designed to provide the variety of information Owners and Managers need to develop relevant compensation agreements, aiming to attract great team members and keep Employees incentivised to consistently perform well for the business.
- Human Resources Management Manual provides a variety of policies, procedures, checklists and other resources to help manage employees and related administration, such as recruitment, performance appraisals, training and career development, termination policies and emergency management. This Manual is ideal for those new to a management role or those who have some/a lot of experience, but do not have professional, structured and detailed documents to support them.
- Employee Handbook Manual gets new Employees up and running on day one and continues to be their guide throughout their employment, covering company mission and details, plus policies relating to security, rosters, leave, communication, first aid and presentation, to name a few.
- Health and Safety Manual is a specific and important resource to ensure you have checked all the boxes in terms of keeping your Employees, Customers, Contractors and building safe. This Manual overlaps a little with the other two SOP Manuals above (HR and EH) and is ideal to purchase on its own for those who just need these topic-specific policies and procedures.
- Spa Sessions Team Meetings and Training Manual provides a continuous stream of performance improving training ideas and helps you engage, motivate and retain your Employees. These ingenious Sessions were designed by International Spa Consultant Naomi Gregory and aim to improve your Business Success, overall Team Performance and your customers' Service Experience.
- Treatment Protocols/Procedures help you fast-track training and ensure service standards are continuously maintained. Employees may refer to these step-by-step procedures to consistently deliver treatments exactly as expected.
And our comprehensive SOP Manual...
- Operations Manual is a very detailed Manual to operate your overall business, which helps you achieve cost efficiencies and greater service standards via high quality policies, procedures, checklists, templates, forms and process maps. The individual SOP Manuals listed above (HR, EH and H&S) are contained in this Manual, in addition to topics related to Client Interaction and Service Standards and Housekeeping and Presentation. These Manuals were developed in collaboration with International Spa Consultant, Maggie Gunning.
Consultants
Consultants may use our resources to help improve their clients' businesses, or if you are considering becoming a consultant, our resources will fast-track your business set up and describe how to attract clients quickly - check out our Spa Consultant Toolkits.
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