"Julie provided some of the most actionable feedback I have ever heard when she advised my new start up on customer journeys and delivery experience. The detail in her analysis and reporting made it easy to implement her suggestions and ideas, plus her independent opinions helped to iron out some subtle flaws and improve our overall service offering.
Thanks again Julie!"
Co-Founder & CEO at ABF Group
"Highly recommend! We used Intelligent Spas’ Custom Research to support a market feasibility study. The research provided us with in-depth information we needed to better understand multiple regions, including the Middle East. Julie Garrow was an absolute pleasure to work with and exceeded our expectations in providing on-going guidance and support. I would definitely hire Intelligent Spas again before proceeding with any spa and wellness project - the entire process was very clear, honourable and professional."
Spa Curator, Judy Chapman Consulting Pty Ltd
"I have always found Intelligent Spas' Manuals indeed relevant to spa operations, practical, very useful and helpful. I highly recommend them. Thanks for your great work Julie."
Founder & Managing Director, Salamander Lifestyle
"Julie and her team have done a great job over many years at seeking out the information and presenting it in a clear and precise format. As such, we've been very happy to support Intelligent Spas' industry surveys over the years and will continue to do so. Their Spa Benchmark Research, in particular, has been a valuable tool as we manage our existing businesses and indeed look at growth opportunities in new markets."
Regional Vice President, Mandara Spa.
"It’s a phenomenal training tool! In my former role as General Manager of a luxury spa group, Spa Sessions allowed me to confidently look after the business training needs of my staff, supporting them to deliver greater guest service and maximise profits!"
Director, The Loft Studio
"Julie Garrow has long been known for her independent spa industry research, setting the standards of quality statistics quoted by government and industry across the region. The Thai Spa Association commissioned Intelligent Spas to prepare the first Thailand Spa Consumer Report. The research enabled spa operators, consultants and hoteliers alike to better understand consumer behaviours, expectations and preferences in preparation of future visits."
Chairman, Asia Pacific Spa & Wellness Coalition (APSWC) and Director Spa Origins Consulting
"First known Julie from Intelligent Spas with quality and standard of research in spa industry information. It’s my pleasure working with her recently as board member of Asia Pacific Spa and Wellness Coalition (Treasurer). Her devotion with high responsibility is much appreciated. Looking forward to an opportunity to collaborate with Julie again in the future."
Executive Board (Secretary) at Asia Spa and Wellness Coalition
"The Spa Sessions Training Manual is an amazing training tool we’ve been using in our spa for several years. It forms a critical part of our ongoing training at our spa to ensure we are forever lifting service levels and improving the guest experience. The manual has an easy-to-follow format enabling anyone in our business to facilitate the training, and we’ve also found that there is a great cross-section of relevant spa business topics for us to explore. Thank you for sharing your knowledge with us through the manual Naomi. As a result of the insights gained, we have refined out standard operating procedures and improved our business."
Spa Manager, Outrigger Fiji Beach Resort
"Spa Sessions offered us a training solution that we just didn’t have the internal expertise to produce. The modules are presented in a user friendly format that all nationalities could understand and what’s more, our associates actually enjoyed participating in the training sessions. Naomi really understands what it is like to work in a variety of locations and has produced her training manuals with this in mind. If you need to systemise your training and produce great therapists, Spa Sessions is the only option."
Former Group Director, MSpa
"We really needed to update our curriculum as some of our content was outdated and no longer relevant. We chose Spa Sessions because it was easily adaptable to our operation and the spas that our graduates would be employed in. It’s so important for us to produce outstanding industry ready therapists and Spa Sessions training material does just that! The modules are able to introduce our therapists to important elements of the industry and get them ready for their new careers!"
General Manager, Jamu Spa School