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ABOUT THE MANUAL
Go above and beyond your client's expectations by implementing Intelligent Spas' Premium Foot Bath Ritual Procedure, which includes 6 star service standards to ensure your clients are superbly welcomed and begin their journey with an amazing spa experience. This unique ritual provides spas with a very detailed treatment delivery protocol which ensures staff are trained to the highest level and enables premium pricing to be charged. Download the procedure immediately and wow your guests with this special experience.
5 Business Outcomes of Premium Foot Bath Rituals
1. More Satisfying Customer Experiences
2. Additional Word of Mouth Advertising
3. New Business Generation
4. Increased Positive Client Ratings and Reviews
5. Improved Employee Occupational Health and Safety
A foot bath is an imperative spa ritual which aims to set the stage for each spa visit, helping clients relax in preparation of their main treatment, whilst giving them added value and an interesting experience. Without the introductory foot bath, the client flow of going straight into a treatment can be quite abrupt, which does not comply with the ambiance of a relaxing spa environment. Plus, it can be somewhat awkward to sit down when there is a massive bowl in front of your chair, then swing your legs up and over the bowl whilst wearing a front opening robe. Therefore, we’ve choreographed a uniquely detailed Premier Foot Bath Ritual containing 79 steps and detailed supporting items, to help spa therapists deliver seamless and special experiences, with positive business outcomes.
The procedure document includes the policy, step-by-step procedure including verbal scripts, product list and checklist, room setup list and checklist and room set up picture.
Both a secure PDF file and an editable Microsoft Word file are provided for your convenience and easy customisation.
Click the cover image to see larger sample pages and use the arrows to view each sample page. And/or click the smaller thumb nail images under the main image.
Table of Contents
Pricing is based on 3 Different Business Type User Licenses
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- Professional Consultants
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Julie Garrow developed a mission in 2001 to assist spa owners, managers and employees provide seamless spa experiences to their valued guests, after realising via consulting and mystery shopping projects, new spas in particular, were not operating efficiently and delivering the promised level of relaxation. Her consulting career in hospitality and leisure in the late 90’s led her to specialise in the spa sector when it was still a very young industry and Julie founded Intelligent Spas to author a range of publications which spas could easily reference and implement in order to improve their performance and service delivery.
Julie initiated a partnership with Maggie Gunning, an experienced spa director and consultant, to develop a range of international standard, Spa Operating Policies and Procedures Manuals, resulting in detailed and practical guidelines spa owners, managers, and employees require to support an efficient business, whilst delivering consistently high service standards. The manuals have been updated and refined over the years as the industry has matured. Julie and Maggie have teamed up again to provide quality spa treatment manuals for new and existing spas.
In 2009, Julie was awarded the "Distinguished Industry Leader" title in The Crystal Awards Asia Pacific, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry.
Prior to establishing Intelligent Spas, Julie represented major organisations such as PricewaterhouseCoopers Hospitality and Leisure Consulting (Singapore), Southern Pacific Hotels (Sydney) and KPMG Tourism and Leisure Consulting (Melbourne). Julie graduated with a Bachelor of Business specialising in Tourism, Management and Marketing. Julie is from Australia and currently resides in Singapore with her husband and business partner, Stu and their son, Conrad.
Maggie Gunning was a major contributor in the development of Intelligent Spas’ Spa Operations Manuals, providing valuable practical insight into the many procedures and work flows to achieve high quality, international standard resources, designed to enable spas to effectively implement the knowledge. She has spent almost 30 years helping spa owners, investors, hoteliers, designers, project managers and consultants turn their spa visions into a reality, from creating innovative spa concepts and managing spa developments through to the pre-opening phase, to conducting focused employee training to refine the operations of luxury day spa chains. Her work has taken her to over 20 countries across Europe, Middle East and Asia Pacific, where she’s developed a valuable understanding of spa infrastructure and operations required within various cultures and climates.
Maggie founded spa consulting firm Spa Synergy and succeeded in establishing the brand as the trusted advisor to deliver world-class standards in spa excellence, before selling the business. She has also acted as an international examiner for the Confederation of Beauty Therapy and Cosmetology in the United Kingdom.
Originally from England where she trained as a fully qualified aesthetician in face and body treatments, Maggie has resided in Asia for many years and now calls Singapore home.