ABOUT THE MANUAL
The Spa and Salon Employee Compensation Manual is designed to provide the variety of information owners and managers need to develop relevant compensation agreements, aiming to attract great team members and keep employees incentivised to consistently perform well for the business.
The Manual concisely outlines the many potential options for employee compensation to enable competitive packages to be easily developed.
- Keys to Developing Relevant Compensation Plans
- Payment Options
- Package Inclusions
- Performance Incentives
- Professional Development
- Compensation Structure Template and Sample Content
The Compensation Structure Template makes it easy for owners and managers to quickly replicate and customise compensation packages for new employees, whilst providing a format to efficiently update existing employees' plans on an annual or more regular basis.
Sample Content is provided to get you started and enables you to quickly fill in the gaps and create personalised compensation agreements.
Also included is a Template for Documenting Local Market Regulations so you may keep a record in the same document of any requirements the business needs to adhere to. Key considerations are provided to prompt your thoughts on what is relevant.
Both a secure PDF file and an editable Microsoft Word file are provided for your convenience and easy customisation.
You may download the Manual files immediately after payment is confirmed.
I have always found Intelligent Spas' Manuals indeed relevant to spa operations, practical, very useful and helpful. I highly recommend them.
Thanks for your great work Julie.
Farida Brouwer, Founder & Managing Director, Salamander Lifestyle
Click the cover image to see larger sample pages and use the arrows to view each sample page. And/or click the smaller thumb nail images under the main image.
Table of Contents
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Julie Garrow developed a mission in 2001 to assist spa owners, managers and employees provide seamless spa experiences to their valued guests, after realising via consulting and mystery shopping projects, new spas in particular, were not operating efficiently and delivering the promised level of relaxation. Her consulting career in hospitality and leisure in the late 90’s led her to specialise in the spa sector when it was still a very young industry and Julie founded Intelligent Spas to author a range of publications which spas could easily reference and implement in order to improve their performance and service delivery.
Julie initiated a partnership with Maggie Gunning, an experienced spa director and consultant, to develop a range of international standard, Spa Operating Policies and Procedures Manuals, resulting in detailed and practical guidelines spa owners, managers, and employees require to support an efficient business, whilst delivering consistently high service standards. The manuals have been updated and refined over the years as the industry has matured. Julie and Maggie have teamed up again to provide quality spa treatment manuals for new and existing spas.
In 2009, Julie was awarded the "Distinguished Industry Leader" title in The Crystal Awards Asia Pacific, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry.
Prior to establishing Intelligent Spas, Julie represented major organisations such as PricewaterhouseCoopers Hospitality and Leisure Consulting (Singapore), Southern Pacific Hotels (Sydney) and KPMG Tourism and Leisure Consulting (Melbourne). Julie graduated with a Bachelor of Business specialising in Tourism, Management and Marketing. Julie is from Australia and currently resides in Singapore with her husband and business partner, Stu and their son, Conrad.
Maggie Gunning was a major contributor in the development of Intelligent Spas’ Spa Operations Manuals, providing valuable practical insight into the many procedures and work flows to achieve high quality, international standard resources, designed to enable spas to effectively implement the knowledge. She has spent almost 30 years helping spa owners, investors, hoteliers, designers, project managers and consultants turn their spa visions into a reality, from creating innovative spa concepts and managing spa developments through to the pre-opening phase, to conducting focused employee training to refine the operations of luxury day spa chains. Her work has taken her to over 20 countries across Europe, Middle East and Asia Pacific, where she’s developed a valuable understanding of spa infrastructure and operations required within various cultures and climates.
Maggie founded spa consulting firm Spa Synergy and succeeded in establishing the brand as the trusted advisor to deliver world-class standards in spa excellence, before selling the business to A. W Lake Spa Concepts Pte Ltd, whom she continues to work with. She has also acted as an international examiner for the Confederation of Beauty Therapy and Cosmetology in the United Kingdom
Originally from England where she trained as a fully qualified aesthetician in face and body treatments, Maggie has resided in Asia for many years and now calls Singapore home.