Spa Sessions Team Meetings Manuals Package
Regular price
ABOUT THE MANUALS PACKAGE
Save over 5% by purchasing this Package containing three effective training manuals.
This package includes three Spa Sessions Team Meetings Manuals covering the following three key focus areas and collectively they contain 60 discussion topics to give the spa a continuous stream of performance improving training ideas:
- Business Success
- Team Performance
- Service Experience
"It’s a phenomenal training tool!
In my former role as General Manager of a luxury spa group, Spa Sessions allowed me to confidently look after the business training needs of my staff, supporting them to deliver greater guest service and maximise profits!"
Vanessa Main, Director, The Loft Studio
Engage, motivate and retain your employees via intriguing and thought-provoking spa team meetings - these Spa Sessions are authored by reputable international spa consultant, Naomi Gregory and aim to encourage employees to openly discuss how the spa business could be improved, which generates loyalty and employee satisfaction as well as better overall performance of the spa business.
"Spa Sessions provide an opportunity for teams to take a greater interest and involvement in their working environment. Getting people involved cultivates workplace pride and loyalty and creates a more harmonious work environment. It encourages your staff to think and act proactively in order to deliver an exceptional guest experience and increased profitability,” explained Naomi Gregory, the author of Spa Sessions. “Ultimately it all adds up to a more impressive bottom-line."
The key business and professional outcomes of the Spa Sessions include:
- Confident Selling
- Repeat Visitation
- Guest Loyalty
- Cost Controls
- Adding Value
- Continuous Improvement
- Caring
- Observing
- Adapting
- Responsibility
- Ethics
- Delivering
- Team Spirit
- Communication
- Professionalism
- Hygiene
- Safety
- Growth
"The modules are presented in a user friendly format that all nationalities could understand - if you need to produce great therapists, Spa Sessions is the only option."
Kathryn Moore, Former Group Director of MSpa
The Spa Sessions are designed to be relevant for all spa types and locations - from large spas to small salons, globally. They allow spa teams to come up with customised solutions for their specific business model. Plus, this is key to best learning outcomes.
Other helpful features of the manual include:
- Instructions about how to conduct sessions including preparation, delivery and tips for facilitators;
- Session starter tips to help guide the meetings, prompt discussion and support the facilitator;
- An action plan template for collecting and deciphering the discussion responses to enable timely implementation of ideas raised;
- Reference to specific policies and procedures for a more thorough review and improvement of spa operations; and
- An editable file for easy collection, storage and tracking of session responses and action plan items, which also allows you to add your branding and make this document your own!
"An amazing training tool - forms a critical part of our ongoing training - as a result of the insights gained, we have improved our business."
Praveena Dewan, Spa Manager, Outrigger Fiji Beach Resort
Order the Spa Sessions now to enjoy a happier and healthier workplace.
Upgrades - those who purchased previous versions of the Spa Sessions Manuals from Naomi, please contact us to request a complimentary upgrade to this new edition - you will be required to submit your original receipt. Alternatively, contact Naomi to request a referral.
SAMPLE PAGES
Click the cover image to see larger sample pages and use the arrows to view each sample page. And/or click the smaller thumb nail images under the main image.
Click here to request a free Sample Document.
Table of Contents
| 1 | How to Use this Manual | 3 | |
| 1.1 | Copyright | 3 | |
| 1.2 | File Management | 3 | |
| 1.3 | Adding your Brand Identity | 4 | |
| 1.4 | Customising the Manual Contents | 4 | |
| 1.5 | Re-setting the Automated Numbering System | 4 | |
| 1.6 | Format Options | 4 | |
| 2 | How to Conduct Sessions | 5 | |
| 2.1 | Preparation | 5 | |
| 2.2 | Delivery | 5 | |
| 2.3 | Facilitator Tips | 6 | |
| 3 | Business Success | 8 | |
| 3.1 | The Massage Gateway | 8 | |
| 3.2 | An Invitation to Return | 10 | |
| 3.3 | Complementary Recommendations | 12 | |
| 3.4 | Word-of-Mouth Referrals | 14 | |
| 3.5 | Ask for Feedback | 16 | |
| 3.6 | Offering Alternatives | 18 | |
| 3.7 | Owning a Complaint | 20 | |
| 3.8 | Linking Retail Items to the Experience | 22 | |
| 3.9 | Controlling Costs and Avoiding Waste | 24 | |
| 3.10 | Irregular Repeat Guests | 26 | |
| 3.11 | Shift Your Thinking from Sell to Help | 28 | |
| 3.12 | What Makes Our Spa Unique? | 30 | |
| 3.13 | Tailored Retail | 32 | |
| 3.14 | Listen for the Sale | 34 | |
| 3.15 | Approaching Browsing Guests | 36 | |
| 4 | Templates | 38 | |
| 4.1 | Master Template | 38 | |
| 4.2 | Copy/Paste Template | 40 | |
TEAM PERFORMANCE MANUAL
| 1 | How to Use this Manual | 3 | |
| 1.1 | Copyright | 3 | |
| 1.2 | File Management | 3 | |
| 1.3 | Adding your Brand Identity | 4 | |
| 1.4 | Customising the Manual Contents | 4 | |
| 1.5 | Re-setting the Automated Numbering System | 4 | |
| 1.6 | Format Options | 4 | |
| 2 | How to Conduct Sessions | 5 | |
| 2.1 | Preparation | 5 | |
| 2.2 | Delivery | 5 | |
| 2.3 | Facilitator Tips | 6 | |
| 3 | Team Performance | 8 | |
| 3.1 | My Teachers Surround Me | 8 | |
| 3.2 | Running on Schedule | 10 | |
| 3.3 | Understanding Team Member Skills | 12 | |
| 3.4 | Working Together to Make Our Spa Safer | 14 | |
| 3.5 | Let People Know Where You Are | 16 | |
| 3.6 | Helping Each Other | 18 | |
| 3.7 | Reporting an Injury | 20 | |
| 3.8 | Master the Most Likely Scenarios | 22 | |
| 3.9 | Keep Back-of-House Talk Away from Guests | 24 | |
| 3.10 | Hygiene in Wet Areas | 26 | |
| 3.11 | Welcoming New Members to the Team | 28 | |
| 3.12 | What is Your Attitude When Things Go Wrong | 30 | |
| 3.13 | Working Together for Our Guests | 32 | |
| 3.14 | Welcome Growth Opportunities | 34 | |
| 3.15 | Give Yourself What You Need | 36 | |
| 4 | Templates | 38 | |
| 4.1 | Master Template | 38 | |
| 4.2 | Copy/Paste Template | 40 | |
IMPORTANT NOTES:
Pricing is based on 3 Different Business Type User Licenses
- Single Location or Bulk Quantity Locations
- Headquarters or Regional Offices
- Professional Consultants
Choose your relevant Customer Group Type in the drop down box to view correct pricing and complete your purchase. Definitions and terms may be viewed here.
Contact us for bank details if you prefer to pay by bank transfer.
Discount codes - newsletter subscribers receive 15% off standard prices. Check our Promotions page for other available discounts. Insert the discount code at checkout and click 'apply' before moving to the payment page.
Refunds are not available because the publications are delivered in electronic format. A range of information, including publication descriptions, detailed table of contents, sample pages, testimonials, news articles, plus responsive customer service are provided to assist your decision to purchase. If you have any additional questions, please contact us.
Electronic Delivery of Publication Files
The publication file(s) may be accessed immediately after the online payment is successfully processed or once funds are deposited into our bank account. Refer to the automatic email sent to you for download instructions. Check your junk folder if our email is not in your inbox.
Copyright Registration
As a business to business website, we require your company name and business email address to correctly register the copyright of the publications. If you are a student, simply insert 'Student at university/school name" in the company field. Please provide these details when prompted to avoid unnecessary follow up.
Frequently Asked Questions may be viewed here.
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Contributors
 The Spa Sessions developed by international spa consultant Naomi Gregory, aims to encourage learning and participation within the spa environment, whereby the team comes up with ideas and solutions, creating a higher level of commitment to the business and to achieving outcomes. Naomi is a respected industry professional known for creating meaningful spa experiences in world class facilities. She has completed many independent consulting projects across Asia Pacific. Previously she was employed by numerous high end hotel and retreat spas, including Mandara Spa where she was responsible for over 400 staff in operations and new openings within Malaysia, Maldives and Indonesia. Naomi also developed and managed her own health retreat in Byron Bay, Australia. Naomi currently resides in Australia and enjoys travelling to sometimes remote locations to provide hands-on spa consulting.
Julie Garrow developed a mission in 2001 to assist spa owners, managers and employees provide seamless spa experiences to their valued guests, after realising via consulting and mystery shopping projects, new spas in particular, were not operating efficiently and delivering the promised level of relaxation. Her consulting career in hospitality and leisure in the late 90’s led her to specialise in the spa sector when it was still a very young industry and Julie founded Intelligent Spas to author a range of publications which spas could easily reference and implement in order to improve their performance and service delivery. In 2009, Julie was awarded the "Distinguished Industry Leader" title in The Crystal Awards Asia Pacific, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry. Prior to establishing Intelligent Spas, Julie represented major organisations such as PricewaterhouseCoopers Hospitality and Leisure Consulting (Singapore), Southern Pacific Hotels (Sydney) and KPMG Tourism and Leisure Consulting (Melbourne). Julie graduated with a Bachelor of Business specialising in Tourism, Management and Marketing. Julie is from Australia and currently resides in Singapore with her husband and business partner, Stu and their son, Conrad. Testimonials “In my former role as General Manager of a luxury spa group, Spa Sessions allowed me to confidently look after the business training needs of my staff, supporting them to deliver greater guest service and maximise profits! It’s a phenomenal training tool!” Vanessa Main, Director, The Loft Studio  Spa Sessions offered us a training solution that we just didn’t have the internal expertise to produce. The modules are presented in a user friendly format that all nationalities could understand and what’s more, our associates actually enjoyed participating in the training sessions. Naomi really understands what it is like to work in a variety of locations and has produced her training manuals with this in mind. If you need to systemise your training and produce great therapists, Spa Sessions is the only option. Kathryn Moore, Former Group Director, MSpa  “The Spa Sessions Training Manual is an amazing training tool we’ve been using in our spa for several years. It forms a critical part of our ongoing training at our spa to ensure we are forever lifting service levels and improving the guest experience. The manual has an easy-to-follow format enabling anyone in our business to facilitate the training, and we’ve also found that there is a great cross-section of relevant spa business topics for us to explore. Thank you for sharing your knowledge with us through the manual Naomi. As a result of the insights gained, we have refined out standard operating procedures and improved our business.” Praveena Dewan, Spa Manager, Outrigger Fiji Beach Resort  We really needed to update our curriculum as some of our content was outdated and no longer relevant. We chose Spa Sessions because it was easily adaptable to our operation and the spas that our graduates would be employed in. It’s so important for us to produce outstanding industry ready therapists and Spa Sessions training material does just that! The modules are able to introduce our therapists to important elements of the industry and get them ready for their new careers! Rachael McCrory, General Manager, Jamu Spa School |
