Intelligent Spas' newsletter subscribers save an extra 15%^ off this publication - Subscribe now to receive the discount code.
ABOUT THE MANUAL
The Top 5 Key Spa Results From “Highly Consistent” Treatment Procedures are:
1. Reduce training costs
2. Faster time to market for spas in pre-opening phase
3. Easier treatment delivery for multi-skilled therapists
4. Increase client loyalty
5. Higher employee retention
Fast-track training for new spas and new employees, or ensure service standards are continuously maintained in established spas, by implementing great quality and highly consistent treatment delivery protocols.
Intelligent Spas' Professional Spa Treatments Manual is specifically designed with "highly consistent" procedures and scripts to make it easy for therapists to remember and deliver quality spa treatments, resulting is satisfying spa experiences which generates increased client loyalty and produces better consumer ratings and reviews.
31 detailed spa treatment procedures are included in the manual, covering the following topics:
- Extras including waxing
The editable file is provided so you may customise the contents to your own specific requirements. Download the manual immediately and begin to perform great treatments today.
The additional activities highlighted in the Process Maps are available in our Spa Operating Procedures and Policies Manual, which may be purchased separately, or save over 10% by purchasing a related package:
Spa Operations and Treatments Manuals Package
Salon/Boutique Spa Operations and Treatments Manuals Package
Both a secure PDF file and an editable Microsoft Word file are provided for your convenience and easy customisation.
Click the cover image to see larger sample pages and use the arrows to view each sample page. And/or click the smaller thumb nail images under the main image.
Click here to request a free Sample Document.
Table of Contents
Pricing is based on 3 Different Business Type User Licenses
- Single Location or Bulk Quantity Locations
- Headquarters or Regional Offices
- Professional Consultants
Choose your relevant Customer Group Type in the drop down box to view correct pricing and complete your purchase. Definitions and terms may be viewed here.
Contact us for bank details if you prefer to pay by bank transfer.
Discount codes - newsletter subscribers receive 15% off standard prices. Check our Promotions page for other available discounts. Insert the discount code at checkout and click 'apply' before moving to the payment page.
Refunds are not available because the publications are delivered in electronic format. A range of information, including publication descriptions, detailed table of contents, sample pages, testimonials, news articles, plus responsive customer service are provided to assist your decision to purchase. If you have any additional questions, please contact us.
Electronic Delivery of Publication Files
The publication file(s) may be accessed immediately after the online payment is successfully processed or once funds are deposited into our bank account. Refer to the automatic email sent to you for download instructions. Check your junk folder if our email is not in your inbox.
As a business to business website, we require your company name and business email address to correctly register the copyright of the publications. If you are a student, simply insert 'Student at university/school name" in the company field. Please provide these details when prompted to avoid unnecessary follow up.
Frequently Asked Questions may be viewed here.
Terms of Purchase, Privacy and Copyright may be viewed here.
Julie Garrow developed a mission in 2001 to assist spa owners, managers and employees provide seamless spa experiences to their valued guests, after realising via consulting and mystery shopping projects, new spas in particular, were not operating efficiently and delivering the promised level of relaxation. Her consulting career in hospitality and leisure in the late 90’s led her to specialise in the spa sector when it was still a very young industry and Julie founded Intelligent Spas to author a range of publications which spas could easily reference and implement in order to improve their performance and service delivery.
Julie initiated a partnership with Maggie Gunning, an experienced spa director and consultant, to develop a range of international standard, Spa Operating Policies and Procedures Manuals, resulting in detailed and practical guidelines spa owners, managers, and employees require to support an efficient business, whilst delivering consistently high service standards. The manuals have been updated and refined over the years as the industry has matured. Julie and Maggie have teamed up again to provide quality spa treatment manuals for new and existing spas.
In 2009, Julie was awarded the "Distinguished Industry Leader" title in The Crystal Awards Asia Pacific, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry.
Prior to establishing Intelligent Spas, Julie represented major organisations such as PricewaterhouseCoopers Hospitality and Leisure Consulting (Singapore), Southern Pacific Hotels (Sydney) and KPMG Tourism and Leisure Consulting (Melbourne). Julie graduated with a Bachelor of Business specialising in Tourism, Management and Marketing. Julie is from Australia and currently resides in Singapore with her husband and business partner, Stu and their son, Conrad.
Maggie Gunning was a major contributor in the development of Intelligent Spas’ Spa Operations Manuals, providing valuable practical insight into the many procedures and work flows to achieve high quality, international standard resources, designed to enable spas to effectively implement the knowledge. She has spent almost 30 years helping spa owners, investors, hoteliers, designers, project managers and consultants turn their spa visions into a reality, from creating innovative spa concepts and managing spa developments through to the pre-opening phase, to conducting focused employee training to refine the operations of luxury day spa chains. Her work has taken her to over 20 countries across Europe, Middle East and Asia Pacific, where she’s developed a valuable understanding of spa infrastructure and operations required within various cultures and climates.
Maggie founded spa consulting firm Spa Synergy and succeeded in establishing the brand as the trusted advisor to deliver world-class standards in spa excellence, before selling the business to A. W Lake Spa Concepts Pte Ltd, whom she continues to work with. She has also acted as an international examiner for the Confederation of Beauty Therapy and Cosmetology in the United Kingdom
Originally from England where she trained as a fully qualified aesthetician in face and body treatments, Maggie has resided in Asia for many years and now calls Singapore home.