Package: HRM, Recruitment and Compensation - 3 Manuals

Intelligent Spas' newsletter subscribers save an extra 15%^ off this publication - Subscribe now to receive the discount code.

ABOUT THE PACKAGE - 3 Manuals

Our HRM, Recruitment and Compensation Manuals Package includes three of our most popular Manuals which are ideal for helping you set up and manage a happy and organised team.

These Manuals provide step-by-step guides about how to develop competitive compensation structures, recruit new members and induct them into the team seamlessly, whilst providing all the information they will need to hit the ground running.A plethora of SOPs, job descriptions and supporting documents are included to help you organise and manage the team on an ongoing basis.

The HRM, Recruitment and Compensation Package includes three Manuals:

1. Human Resources Management Manual

2. Employee Handbook Manual

3. Compensation Manual

SAVE an extra 10% with this Package, compared to buying each Manual individually.

The descriptions and detailed table of contents of each Manual are outlined below...

THE FILES YOU RECEIVE

Both a secure PDF file and an editable Microsoft Word file of each Manual is provided for your convenience and easy customisation.

Simply add your branding, customise the content and then the files become your working documents, which you may use to easily implement your Recruitment and Compensation Policies and Procedures.

SAMPLE PAGES

Click the cover image to see larger sample pages and use the arrows to view each generic sample page, which outlines our standard format and level of detail. And/or click the smaller thumb nail images under the main image.

ABOUT THE HUMAN RESOURCES MANAGEMENT MANUAL

Intelligent Spas' Human Resources Management Manual provides the tools spa and salon owners and managers need to effectively manage their employees and related administration. Policies, procedures, forms, checklists, forms and samples are contained throughout the Manual to enable quick customisation and easy implementation to ensure the team is continually motivated and focused on the business' goals.

The key content of the Human Resources Manual includes:

1. How to Use the Manual
2. Process Maps
3. Recruitment Policies and Procedures
4. Job Descriptions
5. Human Resources Policies, Procedures, Checklists, Forms and Samples
6. Templates

This manual is a direct extract from Intelligent Spas’ comprehensive Spa Operating Procedures and Policies Manual, which provides a selection of standard operating procedures by specific topic, to help spas quickly address areas of concern. These unique resources are literally your virtual consultant, detailing practical guidelines and processes you may reference and customise to your own specific requirements.

ABOUT THE EMPLOYEE HANDBOOK MANUAL

Intelligent Spas' Employee Handbook Manual provides the documented support employees need for both a smooth induction into the team as well as ongoing performance as a productive team member. A variety of policies, procedures and forms are provided to allow employees to be self-sufficient and empowered to perform their roles effectively, whilst minimising administration.

The key content of the Employee Handbook Manual includes:

1. How to Use the Manual
2. Business Profile
3. Employee Policies, Procedures and Forms
4. Templates

This manual is a direct extract from Intelligent Spas’ comprehensive Spa Operating Procedures and Policies Manual, which provides a selection of standard operating procedures by specific topic, to help spas quickly address areas of concern. These unique resources are literally your virtual consultant, detailing practical guidelines and processes you may reference and customise to your own specific requirements.

ABOUT THE EMPLOYEE COMPENSATION MANUAL

The Spa and Salon Employee Compensation Manual is designed to provide the variety of information owners and managers need to develop relevant compensation agreements, aiming to attract great team members and keep employees incentivised to consistently perform well for the business.

The Manual concisely outlines the many potential options for employee compensation to enable competitive packages to be easily developed.

The Compensation Structure Template makes it easy for owners and managers to quickly replicate and customise compensation packages for new employees, whilst providing a format to efficiently update existing employees' plans on an annual or more regular basis.

Sample Content is provided to get you started and enables you to quickly fill in the gaps and create personalised compensation agreements.

Also included is a Template for Documenting Local Market Regulations so you may keep a record in the same document of any requirements the business needs to adhere to. Key considerations are provided to prompt your thoughts on what is relevant.

Supporting verbal scripts, product lists and process maps are also included to help guide training and implementation.

Table of Contents - Human Resources Manual

1	How to Use this Manual		4
	1.1	Copyright	4
	1.2	File Management	4
	1.3	Adding your Brand Identity	5
	1.4	Customising the Manual Contents	5
	1.5	Re-setting the Automated Numbering System	5
	1.6	Format Options	6
	1.7	Legend for Process Maps	6
2	Human Resources		7
	2.1	Process Maps	7
	2.1.1	Recruitment Process Map	7
	2.1.2	Induction Process Map	8
	2.1.3	Performance Warning and Breach of Contract Process Map	8
	2.1.4	Employee Termination Process Map	9
	2.1.5	Career Development & Continuous Improvement Process Map	10
	2.2	Recruitment Policy, Procedure, Recruitment Request Form, Job Opening Notice, Job Advertisement Checklist, Job Application Under Consideration Sample Letter, Job Application Unsuccessful Sample Letter & Interview Questions Checklist	11
	2.3	Job Descriptions Policy, Procedure & New Job Description Form Template	19
	2.4	Job Descriptions	22
	2.4.1	Spa Director	22
	2.4.2	Spa Manager	24
	2.4.3	Spa Supervisor	26
	2.4.4	Spa Therapist	28
	2.4.5	Housekeeping Manager	30
	2.4.6	Spa Attendant	32
	2.4.7	Spa Sales Manager	34
	2.4.8	Spa Receptionist	36
	2.5	Employment Contract Policy, Procedure, Checklist, Job Offer Sample Letter & Employment Confirmation Sample Letter	38
	2.6	Uniforms Policy & Procedure	42
	2.7	New Employee Induction Policy, Procedure & Checklist	43
	2.8	Buddy System Policy, Procedure & Meeting Notes Form	45
	2.9	Probation Period Policy & Procedure	47
	2.10	Performance Warning Policy, Procedure, Performance Improvement Plan, Performance Warning Report, 1st Written Performance Warning Letter Sample & Final Written Performance Warning Letter Sample	48
	2.11	Major Breach of Employment Contract Policy & Procedure	56
	2.12	Employee Resignation Receipt Policy, Procedure & Resignation Acceptance Letter Sample	57
	2.13	Employment Termination Policy, Procedure & Checklist	59
	2.14	Exit Interview Policy, Procedure, Exit Interview Questions Form & Exit Statement Sample	62
	2.15	Employee Retrenchment Policy, Procedure & Notice of Retrenchment Letter Sample	65
	2.16	Operating Hours Policy, Procedure & Notice	67
	2.17	Shift Roster Preparation Policy, Procedure & Template	69
	2.18	Time Recording Policy & Procedure	71
	2.19	Performance Appraisal Program Policy, Procedure & Form	72
	2.20	Training and Career Development Policy & Procedure	76
	2.21	Employee Counselling Policy, Procedure & Form	77
	2.22	Continuous Improvement Program Policy, Procedure, Status Form & Item Implementation Plan	79
	2.23	Employee Meetings Agenda & Minutes Policy, Procedure, Sample, Chair’s Notes Template & Minutes Sample	82
	2.24	Restricted Areas Policy & Procedure	88
	2.25	Privacy & Document Security Policy & Procedure	89
	2.26	Emergency Management Policy & Procedure	90
	2.27	Lost & Found Property Policy & Procedure	91
3	Master Templates		92
	3.1	Master Content Page Template	92
	3.1.1	Sub-heading	92
	3.2	Master Policy & Procedure Table Template	93
	3.3	Master General Checklist & Items Template	94
	3.4	Master Day & Time Task Checklist Template	95
	3.5	Master Sample Letter Template	96
	3.6	Master Sample Notice Template	97
	3.7	Master Sample Form Template	98
4	Copy/Paste Templates		99
	4.1	Copy/Paste Content Page Template	99
	4.1.1	Sub-heading	99
	4.2	Copy/Paste Policy & Procedure Table Template	100
	4.3	Copy/Paste General Checklist & Items Template	101
	4.4	Copy/Paste Day & Time Task Checklist Template	102
	4.5	Copy/Paste Sample Letter Template	103
	4.6	Copy/Paste Sample Notice Template	104
	4.7	Copy/Paste Sample Form Template	105

Table of Contents - Employee Handbook Manual

1	How to Use this Manual		4
	1.1	Copyright	4
	1.2	File Management	4
	1.3	Adding your Brand Identity	5
	1.4	Customising the Manual Contents	5
	1.5	Re-setting the Automated Numbering System	5
	1.6	Format Options	6
	1.7	Legend for Process Maps	6
2	Employee Handbook		7
	2.1	Corporate Profile	7
	2.1.1	Mission	7
	2.1.2	Background	7
	2.1.3	Location and Contact Details	7
	2.1.4	Operating Hours	8
	2.1.5	Strategic Objective and Philosophy	8
	2.1.6	Organisational Chart	8
	2.2	Spa Security Policy & Procedure	9
	2.3	Employee Arrival Policy & Procedure	10
	2.4	Employee Departure Policy & Procedure	11
	2.5	Time Sheet Policy, Procedure & Form	12
	2.6	Shift Roster Policy, Procedure & Modification Request Form	14
	2.7	Leave Policy, Procedure & Form	16
	2.8	Personal Communications and Errands Policy & Procedure	18
	2.9	Employee Access Policy, Procedure & Gender-Specific Areas Access Request Form	19
	2.10	Non-Public Areas Policy & Procedure	21
	2.11	Client Access Policy & Procedure	22
	2.12	Emergency Evacuation Policy, Procedure & Map of Emergency Evacuation Exits and Waiting Area	23
	2.13	First Aid Implementation Policy, Procedure, Map of First Aid Kit Locations & First Aid Incident Report Form	26
	2.14	Operating Equipment and Systems Policy & Procedure	30
	2.15	Smoking Policy & Procedure	31
	2.16	Photography Policy & Procedure	32
	2.17	Lost Items Policy, Procedure & Form	33
	2.18	Found Items Policy, Procedure & Form	36
	2.19	Employee Presentation Policy, Procedure & Uniform Request Form	39
	2.20	Telephone Etiquette Policy & Procedure	41
	2.21	Employee Communication Policy & Procedure	42
	2.22	Employee Meetings Policy & Procedure	44
	2.23	Continuous Improvement Policy, Procedure & Form	45
	2.24	Performance Appraisals and Training Policy, Procedure & Training Request Form	47
	2.25	Employee Benefits Policy, Procedure & Items List	49
	2.26	Family & Friends Benefits Policy, Procedure & Items List	51
	2.27	Gratuities Policy & Procedure	53
	2.28	Employee Resignation Policy & Procedure	54
3	Master Templates		55
	3.1	Master Content Page Template	55
	3.1.1	Sub-heading	55
	3.2	Master Policy & Procedure Table Template	56
	3.3	Master General Checklist & Items Template	57
	3.4	Master Day & Time Task Checklist Template	58
	3.5	Master Sample Letter Template	59
	3.6	Master Sample Notice Template	60
	3.7	Master Sample Form Template	61
4	Copy/Paste Templates		62
	4.1	Copy/Paste Content Page Template	62
	4.1.1	Sub-heading	62
	4.2	Copy/Paste Policy & Procedure Table Template	63
	4.3	Copy/Paste General Checklist & Items Template	64
	4.4	Copy/Paste Day & Time Task Checklist Template	65
	4.5	Copy/Paste Sample Letter Template	66
	4.6	Copy/Paste Sample Notice Template	67
	4.7	Copy/Paste Sample Form Template	92

Table of Contents - Employee Compensation Manual

1	How to Use this Manual		4
	1.1	Copyright and Disclaimer	4
	1.2	File Management	4
	1.3	Adding your Brand Identity	5
	1.4	Customising the Manual Contents	5
	1.5	Re-setting the Automated Numbering System	5
	1.6	Format Options	6
	1.7	About Intelligent Spas	6
2	Keys to Developing Relevant Compensation Plans		7
	2.1	About this Manual	7
	2.2	Variables to Consider	7
	2.3	Compensation Types	7
3	Payment Options		8
	3.1	Employment Status	8
	3.2	Roster Details	8
	3.3	Payment Terms	8
	3.4	Payment Period	8
	3.5	Key Considerations for Payment	9
	3.6	Template for Documenting Local Market Regulations	9
4	Package Inclusions		10
	4.1	Entitlements	10
	4.2	Benefits	10
	4.3	Key Considerations for Package Inclusions	11
	4.4	Template for Documenting Local Market Regulations	11
5	Performance Incentives		12
	5.1	Financial Incentives	12
	5.2	Non-Financial Rewards	12
	5.3	Key Considerations for Performance Incentives	12
	5.4	Template for Documenting Local Market Regulations	13
6	Professional Development		14
	6.1	In-house Training	14
	6.2	External Training	14
	6.3	Key Considerations for Professional Development	14
	6.4	Template for Documenting Local Market Regulations	15
7	Compensation Structure Template and Sample Content		16
	7.1	Payment Options	16
	7.2	Package Inclusions	17
	7.3	Performance Incentives	21
	7.4	Professional Development	24
	7.5	Table Template	24
8	Copy/Paste Template		25
	8.1	Template Section	25
	8.2	Template Section	25
	8.3	Template Section	25

 

IMPORTANT NOTES:

Pricing is based on 3 Different Business Type User Licenses

1. Single Location or Bulk Quantity Locations
2. Headquarters or Regional Offices
3. Professional Consultants

Choose your relevant Customer Group Type in the drop down box to view correct pricing and complete your purchase. Definitions and terms may be viewed here.

Contact us for bank details if you prefer to pay by bank transfer. 

Discount codes - newsletter subscribers receive 15% off standard prices. Check our Promotions page for other available discounts. Insert the discount code at checkout and click 'apply' before moving to the payment page.

Refunds are not available because the publications are delivered in electronic format. A range of information, including publication descriptions, detailed table of contents, sample pages, testimonials, news articles, plus responsive customer service are provided to assist your decision to purchase. If you have any additional questions, please contact us.

Electronic Delivery of Publication Files

The publication file(s) may be accessed immediately after the online payment is successfully processed or once funds are deposited into our bank account. Refer to the automatic email sent to you for download instructions. Check your junk folder if our email is not in your inbox.

Copyright Registration

As a business to business website, we require your company name and business email address to correctly register the copyright of the publications. If you are a student, simply insert 'Student at university/school name" in the company field. Please provide these details when prompted to avoid unnecessary follow up.

Frequently Asked Questions may be viewed here.

Terms of Purchase, Privacy and Copyright may be viewed here.

 

Contributors

Julie Garrow developed a mission in 2001 to assist spa owners, managers and employees provide seamless spa experiences to their valued guests, after realising via consulting and mystery shopping projects, new spas in particular, were not operating efficiently and delivering the promised level of relaxation. Her consulting career in hospitality and leisure in the late 90’s led her to specialise in the spa sector when it was still a very young industry and Julie founded Intelligent Spas to author a range of publications which spas could easily reference and implement in order to improve their performance and service delivery. Julie initiated a partnership with Maggie Gunning, an experienced spa director and consultant, to develop a range of international standard, Spa Operating Policies and Procedures Manuals, resulting in detailed and practical guidelines spa owners, managers, and employees require to support an efficient business, whilst delivering consistently high service standards. The manuals have been updated and refined over the years as the industry has matured. In 2009, Julie was awarded the "Distinguished Industry Leader" title in The Crystal Awards Asia Pacific, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry. Prior to establishing Intelligent Spas, Julie represented major organisations such as PricewaterhouseCoopers Hospitality and Leisure Consulting (Singapore), Southern Pacific Hotels (Sydney) and KPMG Tourism and Leisure Consulting (Melbourne). Julie graduated with a Bachelor of Business specialising in Tourism, Management and Marketing. Julie is from Australia and currently resides in Singapore with her husband and business partner, Stu and their son, Conrad. Maggie Gunning was a major contributor in the development of Intelligent Spas’ Spa Operations Manuals, providing valuable practical insight into the many procedures and work flows to achieve high quality, international standard resources, designed to enable spas to effectively implement the knowledge. She has spent almost 30 years helping spa owners, investors, hoteliers, designers, project managers and consultants turn their spa visions into a reality, from creating innovative spa concepts and managing spa developments through to the pre-opening phase, to conducting focused employee training to refine the operations of luxury day spa chains. Her work has taken her to over 20 countries across Europe, Middle East and Asia Pacific, where she’s developed a valuable understanding of spa infrastructure and operations required within various cultures and climates. Maggie founded spa consulting firm Spa Synergy and succeeded in establishing the brand as the trusted advisor to deliver world-class standards in spa excellence, before selling the business to A. W Lake Spa Concepts Pte Ltd, whom she continues to work with. She has also acted as an international examiner for the Confederation of Beauty Therapy and Cosmetology in the United Kingdom Originally from England where she trained as a fully qualified aesthetician in face and body treatments, Maggie has resided in Asia for many years and now calls Singapore home. Kirien Withers was chosen to edit Intelligent Spas’ Spa Operations Manuals given her experience and reputation in beauty and spa industry publishing. She founded the first generic beauty and spa publications in Australia in 1993 and 1999 respectively, after beginning a long campaign to see Australia and New Zealand’s industries blossom. She was Founding President of the now Australasian Spa and Wellness Association and launched Australia’s first spa and wellness consumer publication. Kirien has also consulted on all things spa, wellness, aesthetics and sustainability over the decades, which enabled her to provide a valuable contribution to the quality of the Spa Operations Manuals.