This time of year, many people are changing jobs so keeping a continuous flow of work activities, in particular with customer facing roles, is critical. Having a clear process to enable the required actions to exit an existing employee and introduce new employees to the business is imperative and this is where our Spa Employee Handbook Manual supports you and greatly minimises the time this all takes.
Case Study
During one of my mystery shops, I was half way through a massage when there was loud shouting outside the door. My therapist and I were naturally quite alarmed and the treatment stopped. The therapist ran to the door to check, entered the hall way and closed the door behind her. After some more shouting, she re-entered, apologised and explained someone had left the back door unlocked and a stranger had entered the spa facility. Thankfully, he left without incident, but one small lapse in procedures by a staff member, disrupted the whole spa and massively upset the experiences of the customers present. Security is one of the first topics in our Employee Handbook.
"However note, this Manual is not all about the "rules", it also empowers employees to contribute to the business, whilst supporting their professional development."
Solution
DAY ONE - Employees should learn about the business mission, facility security and access, emergency evacuation policy, telephone etiquette, continuous improvement and much more. All this information is in our Employee Handbook. This Manual gives you a detailed and professional structure which you may edit to include the unique details of your particular spa facility, plus add your logo/branding, so it easily becomes your official working document to give to each new employee. This also empowers them to quickly understand your business and become a valuable member of your team.
Related Resources
Other related resources available include our Human Resources Management Manual , which works very closely with the Employee Handbook to support the business leaders with managing talent. Plus our Compensation Manual provides a consistent, step-by-step template to set up and update all your Employee Packages. These three Manuals are also available as a Package.
Consultants
We also have similar Packages available for Consultants, entitled Spa Consultant Toolkit Packages (3 or 5 Manuals), which contain the following Manuals, based on which Package you choose:
- Spa Consultant Manual
- Spa Operating Procedures and Policies Manual
- Professional Spa Treatments Manual
- Spa and Salon Employee Compensation Manual
- Spa Menu Revenue Analysis Manual
These Packages enable new Consultants to fast-track setting up their business and provide the tools to enable them to offer services to clients immediately. Existing Consultants may also use either of these Packages to fine tune their business and offer additional services.
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