Singapore, February 2017 – Intelligent Spas and Naomi Gregory have collaborated to publish a revised edition of the Spa Sessions Manual to help spas engage, motivate and retain employees via intriguing and thought-provoking spa team meetings, with the ultimate outcomes being increased employee satisfaction and better overall performance of the spa business.
"Spa Sessions provide an opportunity for teams to take a greater interest and involvement in their working environment. Getting people involved cultivates workplace pride and loyalty and creates a more harmonious work environment. Ultimately, it encourages your staff to think and act proactively in order to deliver an exceptional guest experience and increased profitability,” explained Naomi Gregory, the author of Spa Sessions. “Ultimately it all adds up to a more impressive bottom-line."
The Sessions are split into three key focus areas and collectively contain 60 discussion topics to give the spa a continuous stream of performance improving ideas:
- Business Success
- Team Performance
- Service Experience
The business and professional outcomes of the Spa Sessions include:
- Confident Selling
- Repeat Visitation
- Guest Loyalty
- Cost Controls
- Adding Value
- Continuous Improvement
- Caring
- Observing
- Adapting
- Responsibility
- Ethics
- Delivering
- Team Spirit
- Communication
- Professionalism
- Hygiene
- Safety
- Growth
"Naomi has cleverly used mindfulness techniques to explain the concepts so front line staff are more aware of the present moment whilst interacting with clients," added Julie Garrow, Managing Director of Intelligent Spas. "I enjoyed working with Naomi to provide these unique resources which aim to help every spa employee contribute to, and share the successes of, the spa, enabling better team dynamics and higher profits."
Vanessa Main, Director, The Loft Studio shared "in my former role as General Manager of a luxury spa group, Spa Sessions allowed me to confidently look after the business training needs of my staff, supporting them to deliver greater guest service and maximise profits! It’s a phenomenal training tool!"
"Spa Sessions offered us a training solution that we just didn’t have the internal expertise to produce", explained Kathryn Moore, former Group Director, MSpa. "The modules are presented in a user friendly format that all nationalities could understand and what’s more, our associates actually enjoyed participating in the training sessions. If you need to systemise your training and produce great therapists, Spa Sessions is the only option."
"The Spa Sessions Training Manual is an amazing training tool we’ve been using in our spa for several years", stated Praveena Dewan, Spa Manager, Outrigger Fiji Beach Resort. "It forms a critical part of our ongoing training at our spa to ensure we are forever lifting service levels and improving the guest experience. The manual has an easy-to-follow format enabling anyone in our business to facilitate the training, and we’ve also found that there is a great cross-section of relevant spa business topics for us to explore. As a result of the insights gained, we have refined out standard operating procedures and improved our business."
The Spa Sessions are designed to be relevant for all spa types and locations - from large spas to small salons, globally. They allow spa teams to come up with customised solutions for their specific business model, which is key to the best learning outcomes. These qualitative sessions are particularly helpful for new or complacent therapists by teaching them social and cultural skills to enhance operational delivery.
Other helpful features of the manual include:
- A guide on how to conduct sessions including preparation, delivery and tips for facilitators;
- Session starter tips to help guide the meetings, prompt discussion and assist the facilitator;
- An action plan template for collecting and deciphering the discussion responses to enable timely implementation of ideas raised;
- Reference to specific policies and procedures for a more thorough review and improvement of spa operations; and
- An editable file for easy collection, storage and tracking of session responses and action plan items, which also allows you to add your branding and make this document your own!
The Spa Sessions Manuals are available for immediate download exclusively at www.IntelligentSpas.com. You may purchase these topics individually or as a Package of the three Manuals. Intelligent Spas' newsletter subscribers save 20%^ by purchasing by the 15th March 2017.
Upgrades - those who purchased previous versions of the Spa Sessions Manuals from Naomi, please contact us to request a complimentary upgrade to this new edition - you will be required to submit your original receipt. Alternatively, contact Naomi to request a referral.
About Naomi Gregory
The Spa Sessions developed by Naomi Gregory, aim to encourage learning and participation within the spa environment, whereby the team comes up with ideas and solutions, creating a higher level of commitment to the business and to achieving outcomes.
Naomi is a respected industry professional known for creating meaningful spa experiences in world class facilities. She has completed many independent consulting projects across Asia Pacific. Previously she was employed by numerous high end hotel and retreat spas, including Mandara Spa where she was responsible for over 400 staff in operations and new openings within Malaysia, Maldives and Indonesia. Naomi also developed and managed her own health retreat in Byron Bay, Australia. She currently resides in Australia and enjoys travelling to sometimes remote locations to provide hands-on spa consulting.
About Julie Garrow
Julie Garrow developed a mission in 2001 to assist spa owners, managers and employees provide seamless spa experiences to their valued guests, after realising via consulting and mystery shopping projects, new spas in particular, were not operating efficiently and delivering the promised level of relaxation. Her consulting career in hospitality and leisure in the late 90’s led her to specialise in the spa sector when it was still a very young industry and Julie founded Intelligent Spas to author a range of publications which spas could easily reference and implement in order to improve their performance and service delivery.
In 2009, Julie was awarded the "Distinguished Industry Leader" title in The Crystal Awards Asia Pacific, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry.
Prior to establishing Intelligent Spas, Julie represented major organisations such as PricewaterhouseCoopers Hospitality and Leisure Consulting (Singapore), Southern Pacific Hotels (Sydney) and KPMG Tourism and Leisure Consulting (Melbourne). Julie graduated with a Bachelor of Business specialising in Tourism, Management and Marketing. Julie is from Australia and currently resides in Singapore with her husband and business partner, Stu and their son, Conrad.
About Intelligent Spas
Intelligent Spas provides 'performance enhancing' publications for the spa industry, via actionable research and detailed operations and training manuals, which are available for immediate download and starting from just US$30.
Visit IntelligentSpas.com to view all available spa industry publications and sign up for our email newsletter to receive timely updates and 'subscriber-only' discount codes.
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