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5 Key Spa Results from "Highly Consistent" Treatment Procedures

Singapore, December 2016: Intelligent Spas has teamed up again with international spa consultant Maggie Gunning (pictured on the left of the video) to specifically design a Professional Spa Treatments Manual with "highly consistent" procedures and scripts to make it easier for therapists to remember the important details and deliver quality spa treatments, every time.

5 Key Spa Results from "Highly Consistent" Treatment Procedures include:

  • Reduced training costs;
  • Faster time to market for spas in the pre-opening phase;
  • Easier treatment delivery for multi-skilled therapists;
  • Increased client loyalty; and
  • Higher employee retention.

"Why allow training to be more complicated, time-consuming and costly than it needs to be?" asked Julie Garrow, Managing Director of Intelligent Spas. "The emphasis on 'highly consistent' procedures helps spas focus on client-side delivery, streamlining operations and getting new therapists out on the floor quicker, when treatment room occupancy is important and every cost saving helps in our very competitive industry."

"Spa employees are usually happier if they have clear guidelines and processes to follow," added Maggie Gunning, who is also a fully qualified aesthetician in face and body treatments, plus coached both the practical and theoretical side of spa related treatments throughout her career. "In my experience, a spa therapist typically delivers a variety of treatments. With 'highly consistent' procedures in place across the spa menu, it helps employees perform to the highest standards. Guest satisfaction can contribute to employee satisfaction and appreciation for a job well done. In the long run this can lead to higher employee retention, thereby, keeping human resource costs manageable and improving the bottom line."

31 detailed spa treatment procedures are included in the manual, covering the following topics:

  • Water
  • Massage
  • Body
  • Face
  • Nails
  • Hair
  • Extras including waxing

Supporting verbal scripts, product lists and process maps are also included to help guide training and implementation.

Find cost savings, fast-track training for new spas and new employees, plus ensure service standards are continuously maintained in established spas, by implementing great quality, "highly consistent" treatment delivery protocols.

The Professional Spa Treatments Manual is available for immediate download and both an editable Microsoft Word and a secure PDF files are provided, so you may easily add your logo and brand standards, then customise the content for your spas' unique qualities.

Save over 10%^
 by purchasing the new Spa Operations and Treatments Manuals Package which contains both the Professional Spa Treatments Manual AND our comprehensive Spa Operating Procedures and Policies Manuals. ^Pricing is based on User Licenses.

Download the High Resolution Photo File: Julie and Maggie

About Intelligent Spas

Intelligent Spas provides 'performance enhancing' publications for the spa industry, via actionable research and detailed operations and training manuals, which are available for immediate download and starting from just US$30. Visit for more information. 

Reference Source as: 
Note - only content in this press release may be quoted in public. Additional statistics contained in Intelligent Spas' newsletter may not be quoted publicly without written permission from Intelligent Spas, to preserve the subscriber-only benefit.

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