As a small business owner, I appreciate the financial pain many of you are facing so I'm offering you a 50% discount off all our publications and sharing some tips on how you may take this time to enhance your business performance, so when your clients return, you are ready to offer them outstanding customer experiences – here are some ideas:
- Conduct meaningful staff meetings even if you are working remotely to help keep staff engaged and motivated – our Spa Sessions Team Meeting Manuals provides 60 discussion topics covering Business Success, Team Performance and Service Experience, to give you a continuous stream of performance improving and training ideas.
- Be ready to perform at the highest standards when customers return - update your policies and procedures in key areas to improve your offering, for example, review the steps your clients experience whilst in the spa, check the spa’s presentation and ambiance, and/or consider what type of employee training could reduce costs associated with waste and inefficient processes. Our SOP Manuals include four major topics - Human Resources Management, Employee Handbook, Housekeeping and Spa Presentation and Client Interaction and Service Standards. A smaller version for Salons and Boutique Spas is also available, plus the manuals have been translated into Thai and Traditional Chinese.
- Refine your treatment procedures to ensure they are consistent – this helps you reduce training time and costs and makes it easier for multi-skilled therapists to deliver a variety of treatments. Our Professional Spa Treatments Manual contains 31 detailed treatment and service protocols covering Water, Massage, Body, Face, Nails, Hair and Extras including Waxing.
- Understand the business impact and predict your recovery timeline - our 2019 Global Research captured updated spa benchmarks just before the downturn and will serve you well as you record your spa’s performance and plan for the future. We have new global spa benchmarks by spa type, by region and by country/area for USA, Bali, Greece, India, Malaysia, Maldives and Thailand.
HOPE50% is the discount code^ available until Thursday 16th April 2020. Purchase online, add and apply the code at checkout, then download the publication files immediately.
I hope these ideas help you to be positive and proactive until the recovery begins. Please contact me if I can help you in any way.
All the best