Package: Spa Consultant Toolkit Package - 5 Manuals
Regular price $3,075.00
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ABOUT THE PACKAGE - 5 MANUALS
This package includes the Spa Consultant Manual and four other Manuals ideal for offering consulting services to spas, salons, clinics and wellness centres.
This Package includes the 'how to be a Spa Consultant' Manual, plus a comprehensive set of management and operational SOPs, treatment protocols, compensation guidelines and menu revenue analysis tools, to help you set up your new consulting business quickly, or pivot an existing consulting business with new offerings and/or efficiency, to start generating revenue ASAP.
This Spa Consultant Toolkit Package includes the following five manuals:
1. Spa Consultant Manual
2. Spa Operating Procedures and Policies Manual
3. Professional Spa Treatments Manual
4. Spa and Salon Employee Compensation Manual
5. Spa Menu Revenue Analysis Manual
SAVE an extra 10% with this Package, compared to buying each Manual individually.
IMPORTANT NOTE: These manuals are particularly imperative if you are leaving a current employer and you may be doing similar work. It mitigates any potential investigation relating to if you have breached their copyright and taken any of their intellectual property illegally.
The descriptions and detailed table of contents of each Manual are outlined below...
THE FILES YOU RECEIVE
Both a secure PDF file and an editable Microsoft Word file of each Manual is provided for your convenience and easy customisation. Some Manuals also provide Microsoft Excel files.
Simply add your branding, customise the content and then the files become your working documents.
You may download the Manual files immediately after payment is confirmed. Check your inbox and junk folder for the download link.
Click the cover image to see larger sample pages and use the arrows to view each generic sample page, which outlines our standard format and level of detail. And/or click the smaller thumb nail images under the main image.
ABOUT THE SPA CONSULTANTS MANUAL
The Spa Consultant Manual helps both new and existing consultants understand their real opportunities in the spa industry and provides a framework to put a practical action plan in place to fast-track and promote a their business.
The Manual also includes a collection of editable templates for the key assets and deliverables consultants need to pitch and provide to spa clients, plus outlines important advice from experienced spa consultants to help make a professional first impression and develop a strong reputation within the industry. A variety of other recommended resources are described for your further consideration to add value to your business success.
The major sections of the Spa Consultant Manual include:
- How to Identify your Specific Consulting Opportunities
- Action-based Business Plan and Marketing Strategy Framework
Advice from Experienced Consultants
Key Editable Assets and Deliverables Templates
- Supporting Resources Available to Maximise Your Success
ABOUT THE SPA OPERATIONS MANUAL
Intelligent Spas' comprehensiveSpa Operating Procedures and Policies Manualis designed to improve the efficiency and effectiveness of your business practices, aiming to generate incremental revenue, improve profitability and maximise return on investment. These unique resources are literally your virtual consultant, detailing practical guidelines and processes you may reference and customise to your own specific requirements. Download the manual immediately and begin to streamline your activities today.
The manual assists spa businesses raise service standards, improve customer satisfaction, create and maintain spa ambience, implement employee training and reduce costs associated with waste and inefficient processes and contains the following vital topics:
- Human Resources Management
- Employee Handbook
- Client Interaction and Service Standards
- Housekeeping and Spa Presentation
ABOUT THE SPA TREATMENTS MANUAL
The Top 5 Key Spa Results From “Highly Consistent” Treatment Procedures are:
1. Reduce training costs
2. Faster time to market for spas in pre-opening phase
3. Easier treatment delivery for multi-skilled therapists
4. Increase client loyalty
5. Higher employee retention
Fast-track training for new spas and new employees, or ensure service standards are continuously maintained in established spas, by implementing quality treatment delivery protocols.
Intelligent Spas' Professional Spa Treatments Manual is specifically designed with "highly consistent" procedures and scripts to make it easy for therapists to remember and deliver quality spa treatments, resulting is satisfying spa experiences which generates increased client loyalty and produces better consumer ratings and reviews.
31 detailed spa treatment procedures are included in the manual, covering the following topics:
- Extras including waxing
The editable file is provided so you may customise the contents to your own specific requirements. Download the manual immediately and begin to perform great treatments today.
ABOUT THE EMPLOYEE COMPENSATION MANUAL
The Spa and Salon Employee Compensation Manual is designed to provide the variety of information owners and managers need to develop relevant compensation agreements, aiming to attract great team members and keep employees incentivised to consistently perform well for the business.
The Manual concisely outlines the many potential options for employee compensation to enable competitive packages to be easily developed.
- Keys to Developing Relevant Compensation Plans
- Payment Options
- Package Inclusions
- Performance Incentives
- Professional Development
- Compensation Structure Template and Sample Content
ABOUT THE SPA AND SALON MENU REVENUE ANALYSIS MANUAL
The Spa & Salon Menu Revenue Analysis Manual helps to identify how you may increase treatment revenue and minimise costs associated with unpopular treatments, by highlighting well performing treatments in terms of the number of treatments sold and revenue generated.
The results are automatically generated by pre-programmed formulae and presented into pre-formatted reports to enable you to quickly modify your menu to include the most popular and profitable treatments. You simply track the menu's performance by initially inserting some details about your business, then inserting the number of treatments sold per day, then your results will appear.
This Manual is also ideal for Spa Consultants who aim to help their clients increase revenue, reduce costs and perfect their offering.
Table of Contents - Spa Consultants Manual
|1||How to Use this Manual||4|
|1.1||Copyright and Disclaimer||4|
|1.2||About Intelligent Spas||4|
|1.4||Re-setting the Automated Numbering System||5|
|2.1||About this Manual||6|
|2.2||The Most Important Action to Take When Starting a Consulting Business||6|
|3||How to Identify Your Specific Consulting Opportunities||7|
|3.1||Typical Spa Consulting Projects||7|
|3.2||What Do You Have to Offer?||7|
|3.3||How to Identify the Opportunities in your Market||10|
|3.4||What is the Best Way to Reach your Potential Clients?||12|
|3.5||Who are your Main Competitors?||12|
|3.6||Who do you Observe as Case Studies or Role Models?||13|
|4.1||What is your Value Proposition?||14|
|4.2||How to Create an Action-Based Business Plan||14|
|4.3||Business Model Template||15|
|4.4||Action Plan Template||16|
|4.6||Brand Identity Template||17|
|4.7||Sales and Marketing Plan Template||19|
|5||Advice from Experienced Consultants||20|
|5.2||How to Value your Time||20|
|5.3||How to Cost out a Project||20|
|5.4||What to Know about Billing||21|
|5.5||How to Define your Professional Image||22|
|5.6||How to Balance your Schedule||23|
|5.7||Why you Should Track your Time||23|
|6||How to Edit the Templates||25|
|6.2||File Management for Clients||25|
|6.3||Adding your Brand Identity to the Deliverables||25|
|6.4||How to Customise the Templates||26|
|7||Key Editable Assets and Deliverables Templates||27|
|7.1||Project Outline and Agreement Template||27|
|7.2||Detailed Proposal Template||27|
|7.3||Project Timeline Template||28|
|7.4||Project Costing Template for Fees and Expenses||28|
|7.5||Invoicing Timeline Template||29|
|7.6||Report Template with Example Disclaimer||30|
|8||Supporting Resources Available to Maximise Your Success||31|
|8.1||How to Customise Intelligent Spas’ Publications for your Clients||31|
|8.2||What Consulting Project Templates are Available from Intelligent Spas||31|
|8.3||How to Use Intelligent Spas’ Industry Research to Win Clients||32|
|8.4||Use our Mentoring Packages for Added Support||33|
Table of Contents
TABLE OF CONTENTS - Professional Spa Treatments Manual
Table of Contents - Employee Compensation Manual
Table of Contents
|1||How to Use this Manual||4|
|1.1||Copyright and Disclaimer||4|
|1.2||About Intelligent Spas||4|
|2.1||About this Manual||5|
|2.2||About the PDF Manual Document||5|
|2.3||About the Microsoft Excel Spreadsheet||5|
|2.4||Feedback and Comments||6|
|3||Input Sheets and Pre-Set Formulae||7|
|3.1||Business Details Inputs||7|
|3.3||Number of Treatments Sold Inputs||10|
|3.4||Totals are Automatically Calculated||11|
|4||Benchmark Definitions, Reports and Analysis||13|
|4.2||Which Benchmarks to Use?||13|
|4.5||Benchmark Ratios Report and Formulae Definitions||16|
|4.6||Menu Revenue by Type||17|
|4.7||Menu Number Sold by Type||19|
|4.8||Menu Hours Sold by Type||20|
|4.9||Treatment & Service Revenue per Available Bed & Station||21|
|4.10||Treatment Revenue per Available Room by Month||21|
|4.11||Treatment Revenue per Available Bed by Month||22|
|4.12||Service Revenue per Available Station by Month||22|
|4.13||Treatment Revenue per Available Treatment Room Hour||23|
|4.14||Treatment Revenue per Available Treatment Bed Hour||23|
|4.15||Service Station Revenue per Available Service Station Hour||24|
|4.16||Menu Revenue per Employee by Month||24|
|4.17||Menu Revenue per Therapist & Aesthetician by Month||25|
|4.18||Treatment & Service Revenue per Therapist & Aesthetician by Month||25|
|4.19||Menu Revenue per Square Metre or Foot by Month||26|
|4.20||Average Menu Price by Month||27|
|4.21||Average Treatment and Service Price||27|
|4.22||Average Treatment Price by Month||27|
|4.23||Average Service Price by Month||28|
|4.24||Average Treatment Length||29|
|4.25||Average Service Length||29|
|4.26||Average Number of Treatments and Services Sold per Day||29|
|4.27||Average Number of Treatments Sold per Day by Month||30|
|4.28||Average Number of Services Sold per Day by Month||31|
|4.29||Treatment Room Occupancy||31|
|4.30||Treatment Bed Occupancy||32|
|4.31||Service Station Occupancy||32|
|4.32||Employees per Available Treatment Room||32|
|4.33||Therapists & Aestheticians per Available Treatment Room||33|
|4.34||Therapists & Aestheticians per Available Treatment Beds & Stations||33|
|5||Action Plan Templates||34|
|5.1||How to Use the Action Plans||34|
|5.2||Benchmark Action Plan - Table Format||34|
|5.3||Benchmark Action Plan - Line Table||35|
|6.2||Customised Spreadsheets and Benchmarking Reports||36|
|6.4||Performance Enhancing Publications||37|
This Package is only for professional consultants and pricing is based on our Professional Consultant Business Type User License.
Definitions and terms may be viewed here.
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Julie Garrow developed a mission in 2001 to assist spa owners, managers and employees provide seamless spa experiences to their valued guests, after realising via consulting and mystery shopping projects, new spas in particular, were not operating efficiently and delivering the promised level of relaxation. Her consulting career in hospitality and leisure in the late 90’s led her to specialise in the spa sector when it was still a very young industry and Julie founded Intelligent Spas to author a range of publications which spas could easily reference and implement in order to improve their performance and service delivery.
Julie initiated a partnership with Maggie Gunning, an experienced spa director and consultant, to develop a range of international standard, Spa Operating Policies and Procedures Manuals, resulting in detailed and practical guidelines spa owners, managers, and employees require to support an efficient business, whilst delivering consistently high service standards. The manuals have been updated and refined over the years as the industry has matured.
In 2009, Julie was awarded the "Distinguished Industry Leader" title in The Crystal Awards Asia Pacific, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry.
Prior to establishing Intelligent Spas, Julie represented major organisations such as PricewaterhouseCoopers Hospitality and Leisure Consulting (Singapore), Southern Pacific Hotels (Sydney) and KPMG Tourism and Leisure Consulting (Melbourne). Julie graduated with a Bachelor of Business specialising in Tourism, Management and Marketing. Julie is from Australia and currently resides in Singapore with her husband and business partner, Stu and their son, Conrad.
Maggie Gunning was a major contributor in the development of Intelligent Spas’ Spa Operations Manuals, providing valuable practical insight into the many procedures and work flows to achieve high quality, international standard resources, designed to enable spas to effectively implement the knowledge. She has spent almost 30 years helping spa owners, investors, hoteliers, designers, project managers and consultants turn their spa visions into a reality, from creating innovative spa concepts and managing spa developments through to the pre-opening phase, to conducting focused employee training to refine the operations of luxury day spa chains. Her work has taken her to over 20 countries across Europe, Middle East and Asia Pacific, where she’s developed a valuable understanding of spa infrastructure and operations required within various cultures and climates.
Maggie founded spa consulting firm Spa Synergy and succeeded in establishing the brand as the trusted advisor to deliver world-class standards in spa excellence, before selling the business to A. W Lake Spa Concepts Pte Ltd, whom she continues to work with. She has also acted as an international examiner for the Confederation of Beauty Therapy and Cosmetology in the United Kingdom
Originally from England where she trained as a fully qualified aesthetician in face and body treatments, Maggie has resided in Asia for many years and now calls Singapore home.
Kirien Withers was chosen to edit Intelligent Spas’ Spa Operations Manuals given her experience and reputation in beauty and spa industry publishing. She founded the first generic beauty and spa publications in Australia in 1993 and 1999 respectively, after beginning a long campaign to see Australia and New Zealand’s industries blossom. She was Founding President of the now Australasian Spa and Wellness Association and launched Australia’s first spa and wellness consumer publication. Kirien has also consulted on all things spa, wellness, aesthetics and sustainability over the last three decades, which enabled her to provide a valuable contribution to the quality of the Spa Operations Manuals.