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ABOUT THE PROCEDURE TEMPLATE
This detailed Standard Massage Procedure template by Intelligent Spas is specifically designed with 164 detailed steps to ensure a high quality experience for your guest, which generates increased client loyalty and produces better consumer ratings and reviews.
The Standard Massage Procedure is formatted with the following sections.
- Back of Legs
- Turn Over
- Front of Legs
- Shoulders and Neck
- Finishing Steps
Supporting items included with the Treatment Procedure include:
- Version Details
- Pre and Post Requisite Procedures from our Operating Procedures and Policies Manual
- Procedure Objective
- Procedure Policies
- Product List
- Notes Section
THE FILES YOU RECEIVE
Both a secure PDF file and an editable Microsoft Word file are provided for your convenience and easy customisation.
Simply add your branding, customise the content and roll it out to your team.
The additional activities highlighted in the Pre and Post Requisite Procedures and/or the Process Maps are available in our Spa Operating Procedures and Policies Manual or Salon/Boutique Spa Operating Procedures and Policies Manual, which may be purchased separately.
NOTE: This procedure does not include procedures and advice for any specific skin care product or equipment. You need to source such procedures from the product houses and equipment manufactures to ensure they are used correctly.
Click the cover image to see larger sample pages and use the arrows to view each generic sample page to see our standard format and level of detail. And/or click the smaller thumb nail images under the main image.
MORE TREATMENT PROTOCOLS
If you need a full range of Treatment Protocols, read more about our Professional Spa Treatments Manual, which includes 30 other treatments.
Save over 10% by purchasing a related package:
- Spa Operations and Treatments Manuals Package
- Salon/Boutique Spa Operations and Treatments Manuals Package
- Spa Consultants Toolkit - 3 Manuals Package
- Spa Consultants Toolkit - 5 Manuals Package
Table of Contents
|1||How to Use this Manual||3|
|1.3||Adding your Brand Identity||4|
|1.4||Customising the Manual Contents||4|
|1.5||Re-setting the Automated Numbering System||5|
|1.7||Legend for Process Maps||5|
|1.8||Modifying the Treatments for Different Timings||6|
|2.1||Spa Treatment Room Process Map||7|
|4.1||Master Policy & Procedure Table Template||15|
|4.2||Copy/Paste Policy & Procedure Table Template||16|
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Julie Garrow developed a mission in 2001 to assist spa owners, managers and employees provide seamless spa experiences to their valued guests, after realising via consulting and mystery shopping projects, new spas in particular, were not operating efficiently and delivering the promised level of relaxation. Her consulting career in hospitality and leisure in the late 90’s led her to specialise in the spa sector when it was still a very young industry and Julie founded Intelligent Spas to author a range of publications which spas could easily reference and implement in order to improve their performance and service delivery.
Julie initiated a partnership with Maggie Gunning, an experienced spa director and consultant, to develop a range of international standard, Spa Operating Policies and Procedures Manuals, resulting in detailed and practical guidelines spa owners, managers, and employees require to support an efficient business, whilst delivering consistently high service standards. The manuals have been updated and refined over the years as the industry has matured. Julie and Maggie have teamed up again to provide quality spa treatment manuals for new and existing spas.
In 2009, Julie was awarded the "Distinguished Industry Leader" title in The Crystal Awards Asia Pacific, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry.
Prior to establishing Intelligent Spas, Julie represented major organisations such as PricewaterhouseCoopers Hospitality and Leisure Consulting (Singapore), Southern Pacific Hotels (Sydney) and KPMG Tourism and Leisure Consulting (Melbourne). Julie graduated with a Bachelor of Business specialising in Tourism, Management and Marketing. Julie is from Australia and currently resides in Singapore with her husband and business partner, Stu and their son, Conrad.
Maggie Gunning was a major contributor in the development of Intelligent Spas’ Spa Operations Manuals, providing valuable practical insight into the many procedures and work flows to achieve high quality, international standard resources, designed to enable spas to effectively implement the knowledge. She has spent almost 30 years helping spa owners, investors, hoteliers, designers, project managers and consultants turn their spa visions into a reality, from creating innovative spa concepts and managing spa developments through to the pre-opening phase, to conducting focused employee training to refine the operations of luxury day spa chains. Her work has taken her to over 20 countries across Europe, Middle East and Asia Pacific, where she’s developed a valuable understanding of spa infrastructure and operations required within various cultures and climates.
Maggie founded spa consulting firm Spa Synergy and succeeded in establishing the brand as the trusted advisor to deliver world-class standards in spa excellence, before selling the business to A. W Lake Spa Concepts Pte Ltd, whom she continues to work with. She has also acted as an international examiner for the Confederation of Beauty Therapy and Cosmetology in the United Kingdom
Originally from England where she trained as a fully qualified aesthetician in face and body treatments, Maggie has resided in Asia for many years and now calls Singapore home.