Global Industry Survey - Workplace Wellness in Spas

NEW GLOBAL SURVEY REPORT

Intelligent Spas has released a new global Spa Industry Survey Report entitled "Workplace Wellness in Spas", which was exclusively sponsored by the Asia Pacific Spa and Wellness Coalition (APSWC).

The research aimed to explore how spa businesses are implementing Workplace Wellness Initiatives through leadership, culture and structured programs.

"Insights gained will help identify best practices, common challenges, plus opportunities to enhance the wellbeing of owners and employees within the spa industry. It is great to see 63% of survey respondents already implement workplace wellness initiatives, highlighting the value spa business owners place in their employees."

Julie Garrow, Managing Director, Intelligent Spas

"The Asia Pacific Spa and Wellness Coalition (APSWC) is pleased to sponsor Intelligent Spas’ unique "Workplace Wellness in Spas" Industry Survey. This important industry research will advance knowledge in the topic and help our members and other spa businesses, better support their employees' wellbeing, creating happier and safer working environments. 

The findings also align nicely with APSWC’s Pledge for Mental Health. Thank you to Julie Garrow for this timely initiative as Workplace Wellness policies and procedures become increasingly practised within the spa industry."

Andrew Jacka, Chairman, APSWC

This unique report presents the following topics:

• The current implementation of workplace wellness programs within spa businesses, by spa type, region and chain versus stand-alone spas
• Main goals of the workplace wellness program
• The six key topics included in workplace wellness programs
• A breakdown of initiatives within the six key workplace wellness topics
• Participation rates in the workplace wellness program
• Challenges in implementing and maintaining the program
• Level of leadership support
• Responsibilities for managing the program
• The impact of the workplace wellness program
• Evaluation and tracking of wellness-related metrics
• Other outcomes of the program
• Reasons for not currently implementing workplace wellness initiatives
• Plans to create a workplace wellness program
• Workplace wellness services provided by spas
• General comments about the state of the spa industry
• About the research

The full Table of Contents attached as images.

ABOUT THE RESEARCH

Information was collected via an online, global survey completed by spa businesses. The survey was completed by 111 respondents, 12% of respondents were from the Americas region, 52% were from Asia Pacific, 28% were from Europe and 8% were from Middle East and Africa. 46% of respondents were resort spas, 25% were hotel spas, 8% were retreat/destination spas and 19% were day spas which did not offer accommodation on site.

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Contributors

Julie Garrow, Founder and Managing Director of Intelligent Spas, began her market research career about 25 years ago in the tourism and hospitality sectors, then pioneered statistically reliable 'spa' industry research across the globe from 2001. Specialising in quality spa industry research, Julie created Intelligent Spas’ uniquely independent, "Global Spa Benchmark Program", which produces a range of key financial and operational benchmarks to help spa operators track and improve their performance. She authored a chapter entitled "Spa Industry Benchmarking" in the published text book ‘Understanding the Global Spa Industry’, which was edited by Marc Cohen and Gerard Bodeker and published by Elsevier in 2008. Julie has also developed and conducted various Spa Consumer Surveys across the Asia Pacific region. Julie achieved "Distinguished Industry Leader" in The Crystal Awards Asia Pacific 2009, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry. Prior to establishing Intelligent Spas, Julie represented major organisations such as PricewaterhouseCoopers Hospitality and Leisure Consulting (Singapore), Southern Pacific Hotels (Sydney) and KPMG Tourism and Leisure Consulting (Melbourne). Julie graduated with a Bachelor of Business specialising in Tourism, Management and Marketing. Julie is from Australia and currently resides in Singapore with her husband, Stu and their son, Conrad.