Happy New Year!
Get 2024 off to a great start with some productive and profitable activities, such as:
- Quickly and easily create and update Compensation Plans for smoother recruitment of new staff and to reflect changes in salary and benefits for existing employees.
- Schedule structured meeting Sessions and involve staff in improving the business.
- Analyse the revenue from your treatments and services to update the menu accordingly and review your KPI's, which are automatically generated in our updated Menu Revenue Analysis and KPI/Benchmarking Manual.
- Ensure therapists are delivering treatments correctly and have not become complacent by providing refresher training on your Treatment and Services Procedures.
- Identify where costs may be cut or to improve a specific area of your spa, such as Service Standards or Spa Ambiance, by reviewing your Operating Policies and Procedures.
- Compare your performance to pre-pandemic Industry Benchmarks to compare how your business is performing and plan action to improve weaker areas of the business.
- Book in a Mystery Shop, Business Review or other Custom Project for an independent review of the customer journey and operations. You will receive a Report containing a variety of ideas to improve your business and deliver unique experiences.
Consultants
Consultants may use our resources to help improve their clients' businesses, or if you are considering becoming a consultant, our resources will fast-track your business set up and describe how to attract clients quickly - check out our Spa Consultant Toolkits.
Related Articles
Visit our Blog for related articles and more business tips.
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